FAQ


ORDER TRACKING PAGE

 

1. Why it says "Wrong email or order number. Please try again” when tracking my order?

  • Step 1: Please check if the Email Address & Order Number is correct.
  • Step 2: If the error message is still there, please contact us here

    2. How to add your Order Tracking Page link to your Shopify email notifications?

    From your Shopify admin, go to Settings > Notifications
    In the Email templates section, click the template you want to change
    Copy the below code and paste it into the first line of each email template

    {% capture order_status_url %}{{ shop.url }}/pages/order-tracking-page?ordernumber={{ order_number }}&hash={{ customer.email | strip | downcase | md5 }}{% endcapture %}

    You can do this for the following email templates:

    Order confirmation
    Shipping confirmation
    Shipping update
    Shipment out for delivery
    Shipment delivered

     

    3. Is Order Tracking Page app free? 

    Order Tracking Page counts the quota based on the number of your orders, providing unlimited order lookups.

    All the plans are as follows.

    • Free - 50 orders/month =  Free
    • Starter - 500 orders/month = $5.99
    • Growth - 1,000 orders/month = $14.99
    • Pro - 5,000 orders/month = $39.99
    • Plus - >5,000 orders/month = $74.99

    IMPORTANT:
    OTP billing is based on the Shopify billing API. Recurring charges are billed every 30 days, not the calendar month.

     

    4. How to customize the color of the "Find Order" button in CSS?

    Go to Advanced -> CSS and place the code below:

    .otp_button-submit {
    color: white !importan;
    background-color: black !important;
    }

     

    5. How to customize the "Result Page" width in CSS?

    Go to Advanced -> CSS and place the code below:

    .otp_search-result {
    padding-left: 5rem !important;
    padding-right: 5rem !important;
    }

     

    6. How to customize the color of the result page "Time Line" in CSS?

    Go to Advanced -> CSS and place the code below:

    .otp_track .otp_step.otp_active:before {
    background: lightsalmon !important;
    }

    .otp_track .otp_step.otp_active .otp_icon {
    background: lightsalmon !important;
    color: #fff !important;
    }

     

    7. Supported Shipping Carriers

     

    1. 4PX
    2. Amazon Logistic US
    3. Amazon Logistic UK
    4. Anjun Logistics
    5. Australia Post
    6. Bluedart
    7. Canpar
    8. China Post
    9. Chukou1
    10. Colissimo
    11. Correios
    12. Couriers Please
    13. Delhivery
    14. DHL eCommerce
    15. DHL eCommerce Asia
    16. DHL Express
    17. DPD
    18. DPD Local
    19. DPD UK
    20. Eagle
    21. FedEx
    22. Globegistics
    23. GLS
    24. GLS (US)
    25. Hermes UK
    26. Japan Post
    27. La Poste
    28. New Zealand Post
    29. Newgistics
    30. PostNL
    31. PostNord
    32. Purolator
    33. Royal Mail
    34. Sagawa
    35. Sendle
    36. SF Express
    37. SFC Fulfillment
    38. Singapore Post
    39. StarTrack
    40. TNT
    41. Toll IPEC
    42. Whistl
    43. Yamato
    44. Yun Express
    45. +3 Chinese Carriers

    Rest of Carriers: The app displays the order tracking number and send the user to the carrier website, when the user clicks on “Tracking History” button.  In these carriers, the estimated delivery date is displayed but the order timeline is hidden automatically when the order has been shipped.

     

    If you need any other help, please contact our customer care team here